Last Updated: September 2025

1. INTRODUCTION

Welcome to General Dataworks ("we," "us," "our," or the "Company"). We are committed to protecting your personal information and your right to privacy in accordance with the laws of the United Arab Emirates and international best practices.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.generaldataworks.com and use our digital performance and marketing services across the Gulf Cooperation Council (GCC) region.

Please read this privacy policy carefully. By accessing or using our services, you agree to this privacy policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

Register on our website
Express interest in our services
Contact us for information
Subscribe to our newsletter
Fill out forms on our website
Enter into service agreements with us

This information may include:

Contact Information: Name, email address, phone number, mailing address
Business Information: Company name, job title, business address, industry sector
Account Information: Username, password, account preferences
Financial Information: Billing address, payment method details (processed through secure third-party providers)
Communication Data: Records of your communications with us
Marketing Preferences: Your preferences for receiving marketing communications

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

Device Information:

IP address
Browser type and version
Operating system
Device type and identifiers
Time zone settings
Language preferences

Usage Information:

Pages visited
Time spent on pages
Click patterns
Referral sources
Search queries on our website
Date and time of visits

2.3 Information from Third Parties

We may receive information about you from:

Social media platforms (when you interact with our social media pages)
Business partners and affiliates
Advertising networks
Analytics providers
Public databases

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain user sessions
Remember preferences
Analyze website traffic
Improve user experience
Deliver targeted advertising

Types of cookies we use:

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our website
Functional Cookies: Remember your preferences
Targeting Cookies: Used to deliver relevant advertisements

3. HOW WE USE YOUR INFORMATION

We use your personal information for:

3.1 Service Provision

Providing digital marketing and performance services
Managing client accounts
Processing transactions
Sending service-related communications
Providing customer support

3.2 Business Operations

Improving our services
Analyzing usage patterns
Developing new features
Conducting market research
Managing our business relationships

3.3 Marketing and Communications

Sending promotional materials (with your consent)
Providing industry updates and insights
Sharing company news
Inviting you to events

3.4 Legal and Compliance

Complying with legal obligations
Enforcing our terms and conditions
Protecting our rights and property
Preventing fraud and illegal activities

4. LEGAL BASIS FOR PROCESSING

We process your personal information based on:

Consent: Where you have given explicit consent
Contract: To fulfill our contractual obligations to you
Legal Obligation: To comply with UAE and GCC laws
Legitimate Interests: For our business operations, provided your rights are not overridden

5. SHARING YOUR INFORMATION

We may share your information with:

5.1 Service Providers

Third-party vendors who assist us in providing services:

Cloud storage providers
Email service providers
Analytics providers
Payment processors
CRM system providers

5.2 Business Partners

Affiliated companies within our corporate group
Business partners for joint service delivery
Professional advisors (lawyers, accountants, auditors)

5.3 Legal Disclosures

We may disclose information when required by:

UAE federal or local law
Court orders or legal proceedings
Government authorities
Law enforcement agencies

5.4 Business Transfers

In connection with any merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity.

5.5 With Your Consent

We may share your information for other purposes with your explicit consent.

6. INTERNATIONAL DATA TRANSFERS

As we operate across the GCC region, your information may be transferred to and processed in:

United Arab Emirates
Kingdom of Saudi Arabia
State of Kuwait
Kingdom of Bahrain
Sultanate of Oman
State of Qatar

We ensure appropriate safeguards are in place for all international transfers in compliance with applicable data protection laws.

7. DATA RETENTION

We retain your personal information for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Retention periods vary based on:

Type of information
Purpose of collection
Legal requirements (typically 5-7 years for financial records under UAE law)

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information:

8.1 Technical Measures

Encryption of data in transit and at rest
Secure servers and firewalls
Regular security audits
Access controls and authentication
Regular software updates and patches

8.2 Organizational Measures

Limited access on a need-to-know basis
Confidentiality agreements with employees
Regular security training
Incident response procedures
Vendor security assessments

Despite our efforts, no security measures are perfect, and we cannot guarantee absolute security of your information.

9. YOUR PRIVACY RIGHTS

Under applicable UAE and GCC laws, you have the right to:

9.1 Access and Portability

Request a copy of your personal information we hold

9.2 Correction

Request correction of inaccurate or incomplete information

9.3 Deletion

Request deletion of your personal information (subject to legal requirements)

9.4 Objection

Object to certain types of processing

9.5 Restriction

Request restriction of processing in certain circumstances

9.6 Withdraw Consent

Withdraw consent where processing is based on consent

9.7 Complaint

Lodge a complaint with relevant data protection authorities

To exercise these rights, contact us at privacy@generaldataworks.com.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of collecting information from a child, we will delete it promptly.

11. MARKETING COMMUNICATIONS

11.1 Opt-In

We will only send marketing communications with your explicit consent or where permitted by law.

11.2 Opt-Out

You can unsubscribe from marketing communications by:

Clicking the "unsubscribe" link in emails
Contacting us directly
Updating your account preferences

11.3 Transactional Communications

You cannot opt-out of service-related communications necessary for providing our services.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. ANALYTICS AND ADVERTISING

We use analytics services including:

Google Analytics
LinkedIn Insight Tag
Other analytics tools

These services help us understand website usage and improve our services. You can opt-out of certain analytics through:

Browser settings
Google Analytics Opt-out Browser Add-on
Ad preference managers

14. SPECIFIC PROVISIONS FOR GCC COUNTRIES

14.1 UAE Specific Provisions

We comply with:

UAE Federal Law No. 45 of 2021 on Personal Data Protection
DIFC Data Protection Law (if applicable)
ADGM Data Protection Regulations (if applicable)
Relevant telecommunications regulatory requirements

14.2 Saudi Arabia

For clients in Saudi Arabia, we comply with the Personal Data Protection Law (PDPL) and relevant CITC regulations.

14.3 Other GCC States

We comply with applicable data protection laws in each GCC member state where we provide services.

15. AUTOMATED DECISION MAKING

We may use automated systems for:

Fraud detection
Marketing personalization
Service recommendations

You have the right to request human intervention and challenge automated decisions that significantly affect you.

16. DO NOT TRACK SIGNALS

Our website does not currently respond to Do Not Track browser signals. However, you can control tracking through cookie settings and other mechanisms described in this policy.

19. CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Material changes will be notified via:

Email notification
Prominent notice on our website
Requesting renewed consent where required

20. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your privacy rights, contact:

Data Protection Officer
Email: privacy@generaldataworks.com

Supervisory Authority
For complaints, you may also contact: UAE Data Office

20. LANGUAGE

This Privacy Policy may be provided in Arabic and English. In case of discrepancy, the English version shall prevail unless otherwise required by applicable UAE law.

APPENDIX A: COOKIE POLICY DETAILS

Types of Cookies Used

Cookie Type	Purpose	Duration	Opt-out Available
Session Cookies	Maintain user session	Session	No (Essential)
Preference Cookies	Remember user preferences	1 year	Yes
Analytics Cookies	Track website usage	2 years	Yes
Marketing Cookies	Deliver targeted ads	90 days	Yes

Managing Cookies

You can manage cookies through:

Browser settings
Our cookie consent banner
Third-party opt-out tools

Disabling certain cookies may affect website functionality.